Refund policy
Digital Products
All digital products sold through Jodue are non-refundable once access has been granted. Because digital products are delivered instantly and can be accessed or downloaded immediately at checkout, we are unable to offer refunds or exchanges after access is provided.
If you experience a technical problem accessing your purchase — such as a broken download link or a corrupted file — contact us at hi@jodue.com or https://jodue.com/pages/contact and we will troubleshoot or resend your files at no charge.
Jodue Club Membership (Recurring Billing)
Jodue Club is a subscription that renews automatically until you cancel. By enrolling, you authorize Jodue to charge your payment method on a recurring basis under the following terms:
- Your first charge occurs 7 days after you enroll.
- After that, your membership renews every 30 days at the price shown at checkout (currently $39.99), and that same amount recurs each cycle until you cancel.
- The exact price, billing date, and renewal frequency are disclosed to you at checkout before you confirm, and your enrollment is your express consent to these recurring charges.
Cancelling. You can cancel anytime — there's no phone call or hoops. Cancel by submitting this cancellation form, or by emailing hi@jodue.com. To stop your next charge, please cancel at least 3 days before your upcoming renewal date so the change processes in time. Cancellation takes effect at the end of your current paid period; you keep access through the period you've already paid for. We do not provide partial or prorated refunds for the current billing cycle.
Refunds We Do Issue
Where a refund is warranted — for example, an unresolved technical issue, a duplicate charge, or an eligible EU withdrawal (see below) — it is issued to your original payment method and typically posts within 5–10 business days, depending on your bank or card issuer.
EU / EEA Customers
If you are a consumer in the EU/EEA, you have the right to withdraw from a purchase of digital content within 14 days. Because our digital products are made available immediately, you will be asked at checkout to expressly consent to immediate access and to acknowledge that doing so waives your 14-day withdrawal right. Once you have accessed or downloaded the product, the right to withdraw no longer applies. If you have not yet accessed the product, contact hi@jodue.com within 14 days to request withdrawal.
For Jodue Club memberships, EU/EEA customers may cancel within 14 days of enrollment without charge, provided membership benefits have not been accessed. Contact hi@jodue.com to request cancellation.
Questions or a Problem With a Charge
If something doesn't look right with a charge, please reach out to us first at hi@jodue.com before contacting your bank — we resolve the large majority of issues quickly and will always work with you to make it right.